CCS Grievance, Appeals, and State Hearings

If you have a concern or disagree with a decision made by the Department of Health Care Services’ (DHCS) California Children's Services (CCS) program, please see the CCS Grievance-Appeal-State Hearing Fact sheet for details


English (PDF) 

Spanish (PDF)

How to file a Grievance:

 Grievances may be received in person, by telephone or in writing (email or postal mail) to either DHCS, Partnership Health Care or the Colusa County CCS Program.


 Department of Health Care Service (DHCS):

  1. Phone: 916-713-8300

  2. Email:  CCSMonitoring@dhcs.ca.gov
  3. Mail:  ISCD, Attn: County Compliance Unit, 1501 Capitol Ave, MS 4502, PO Box 997437, Sacramento, CA 95899-7437


Partnership Health Care:

1.   Call:  1-800-863-4155 or TTY 1-800-735-2929

2.   Website Link:  http://www.partnershiphp.org/Members/Medi-Cal/Pages/GrievanceAndAppeals.aspx

3.   Mail: Partnership Health Plan of California, Attn:  Grievance Appeals Dept., 4665 Business Center Drive, Fairfield, CA 94534

4.   Fax:  707-863-4351

5.   Online:  www.partnership.org

6.   In person:  3688 Avtech Parkway, Redding, CA  96002

 

Colusa County CCS:

 1.   In person or mail: Colusa County Department of Health and Human Services-Public Health Division. Attn: CCS, 251 E. Webster Street, Colusa, CA 95932

 2.   Phone: 530-458-0380

 3.   Email: ccs@countyofcolusaca.gov

 

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